Job Description

The team is responsible for registration maintenance, general administration and customer service, working closely with other business areas to provide the very highest level of client-branded customer service.

Responsibilities:

• Writing letters of response to shareholder enquiries.
• Vetting accounts for the possibility of fraud.
• Monitoring and reconciling stock transactions.
• Processing and arranging for replacement cheques to be issued.
• Handling all shareholder communication.
• Ensuring full compliance with FCA regulations.
• Ensuring administration is processed to internal and external service standards.

Benefits:

• Excellent salary.
• Pension scheme.
• Dress for the day attire.
• 23 days holiday plus 8 bank holidays.
• Buy extra holidays option.
• Pension scheme.
• Optional benefits package to suit your needs including private healthcare, dental insurance, income protection, life assurance and more.

Required Knowledge, Skills, and Abilities

Experience in an Administration position, ideally within the financial services sector although this is not essential. High levels of efficiency. Proven attention to detail. FCA experience and awareness Experience within the stocks and shares industry either within a brokerage or registrar environment Excellent customer service delivery Team working experience Knowledge in Excel, Word and Outlook