Job Description

The Administrator will collate, analyze and produce reports to measure the contract’s performance against Local Performance Indicators (LPIs) and propose solutions for performance improvements.

Preparing daily, weekly and monthly reports using data from Whitespace Dashboard and other systems.

This is an office based role.

Why it’s an opportunity not to be wasted.

• To assist in the production of daily, weekly and monthly management information to enable Biffa to meet its contractual requirements by identifying poor performance and improving the efficient use of resources.
• To assist in the production of monthly management information for the Client including details of new initiatives that may be trialled within the local community.
• To collate and analyze recycling and residual tonnage data with a view to increasing recycling and participation across the city and at ward and household levels.
• To maintain a record of stock usage together with a forecast of future requirements that will form the basis of new purchase orders for stock items.
• To maintain a register of faults identified on vehicle CCTV systems.
• To administer the process for addressing and resolving recycling/ residual/ street cleansing enquiries/complaints from the public.
• Ensuring that the specified SLA time limits are met.
• Conducting visits to households or underperforming areas to resolve specific difficulties, with a view to increasing recycling and reducing contamination and undertake enforcement activities.
• Delivering a workshop programme for schools to promote recycling and litter prevention.
• A chance to join a forward-thinking, industry leader that openly welcomes self-driven individuals who are unafraid to question convention.

Benefits

• Competitive salary
• Ongoing career development, training and coaching – because if you don’t grow, we don’t grow
• Generous pension scheme
• Medical and dental scheme
• Retail and leisure discounts
• Holiday and travel discounts
• Bike to work scheme
• Corporate uniform provided

Required Knowledge, Skills, and Abilities

Waste management or Service industry background (desirable). Proven track record of working to clearly defined service delivery KPI’s. Proven track record of delivering continuous improvement within an operational / service environment. Experience of producing and analyzing reports using Microsoft Office Suite. Reports are generally prepared in Excel and the applicants must be able to use Pivot tables and formulas in Excel. Knowledge and understanding of the requirements of working within a time critical service environment and meeting deadlines. IT literate – comfortable using business software and systems and Microsoft Office Suite. Ability to influence and persuade people. Interpersonal skills /assertiveness. Excellent time management skills and ability to work to tight deadlines. Organized with the ability to simplify complex issues. Analytical with the ability to measure & monitor data and take appropriate corrective action. Able to able to communicate at all levels, both in verbal & written form. Minimum GCSE (or equivalent) in English and Math’s, however A-Levels or a Degree certainly won’t do any harm.