Job Description

Good general standard of education with a minimum of GCSE (or equivalent) Grade C or equivalent in English and Maths

NVQ business qualifications

Experience

Administration support in a workshop/service environment (Essential)

Skills/ Knowledge

Microsoft Office (Excel, Word, Access) (Essential)

Good communication skills (Essential)

Ability to enter data accurately (Essential)

Knowledge of administrative processes and procedures (Essential)

Organising, planning skills and customer service/workshop/training background (Essential)

Personal Qualities

Positive attitude/outlook

Flexible approach

Excellent verbal and written communication skills (Essential)

Other Relevant Factors

Ability to work flexibly to meet the needs of the business (Essential)

The ability to work under own initiative and as part of a team to ensure a high level of quality service is maintained to external and internal customers.

POSITION IN ORGANISATION: Reports to Service Supervisor

1. KEY TASKS

1.1 To be responsible for administration support for the business unit.

1.2 To follow the company Health & Safety, & Environmental policies.

1.3 To ensure a high level of quality, efficiency and consistency in providing the administration support for internal and external customers.

1.4 Contribute to a culture of continuous improvement with all department staff.

1.5 To respond to telephone queries and emails received by the factory service centre.

1.6 To support and carry out warehouse functions during peak times of the day

1.7 To assist the factory service centre in all administration matters with regards to workshop/training/warehouse activities.

2 SPECIFIC ACTIVITIES

2.1 Responsible for ensuring monthly reports are submitted on time.

2.2 At all times be responsible for the safety of yourself, other staff and visitors, in and around your immediate work area.

2.3 To be responsible for inputting and coordinating the quotations to customers.

2.4 To liaise with the training department for training queries.

2.5 To provide cover for the servtech admin team.

2.6 To maintain and log carrier delivery/collection queries

2.7 To resolve customer delivery/collection queries

2.8 To carry out booking in and packing of workshop repairs, including consigning parcels when required.

2.9 To prepare management reports for service KPI’s.

2.10 To liaise with the service supervisor/technicians in order that emails are answered in a timely manner.

2.11 To provide proactive support for customers regarding their workshop repairs and training requirements.

Required Knowledge, Skills, and Abilities

Administration support in a workshop/service environment (Essential) Skills/ Knowledge Microsoft Office (Excel, Word, Access) (Essential) Good communication skills (Essential) Ability to enter data accurately (Essential) Knowledge of administrative processes and procedures (Essential) Organising, planning skills and customer service/workshop/training background (Essential) Personal Qualities Positive attitude/outlook Flexible approach Excellent verbal and written communication skills (Essential) Other Relevant Factors Ability to work flexibly to meet the needs of the business (Essential)