Job Description

To provide effective and efficient administration support across the team, through strong communication skills and with a high attention to detail, ensuring the successful delivery of the work undertaken across the team. The role will require:

• Attention to detail at all times accurately inputting a high volume of data
• Liaising with staff and external partners as appropriate
• Providing extensive administrative and project support
• Prioritising workloads effectively to achieve delivery targets, individually and across the team
• Operation of office systems to process work and maintain accurate records
• Providing a professional telephone manner and the ability to log calls on our company CRM system, and directing customers appropriately.
• Resolution of enquiries from both internal and external sources, providing written, face to face or telephone responses as appropriate

The role requires strong communication skills and the ability to assist with planning, while working affectively as a team to meet changing workloads while delivering excellent customer service.

Required Knowledge, Skills, and Abilities

• Proven experience of delivering high standards of customer service in a similar role. Well developed and proven organisational skills which deliver a high standard of administration and record keeping for projects that meet time and quality requirements. Excellent telephone and customer care skills. Good problem solving skills, with experience of managing multiple Good IT skills (Microsoft Office suite, Internet, use of databases). Ability to work with minimal supervision to meet personal and team objectives.