Job Description

This diverse and interesting role will require you to take responsibility for co-coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. Acting as a link between the Service Drivers. The Operations & Manager.

A day in the life of a Senior Administrator will involve;

• Take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre.
• All administration duties.
• Answering calls from service drivers, clients and Head office regarding site service.
• Acting as a link between the Service Drivers and the Operations Manager.
• Ensure that work is distributed to available employees, completed in accordance with the KPIs, and processed accurately within the agreed time frames.
• To prepare data for and conduct briefing and debrief sessions for service drivers.
• Ensure that completed routes and attendance are processed in real time· to suggest any improvements to the ways of working and relay this to the Operations Centre Manager.
• A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to customers.
• Standing in for the Operations Manager when they are off site.
• Be the go-to person for enquiries and problems

In return for your commitment and expertise, you will get:

• A salary of £18,138 to £20,300 dependent on experience. (Working 07.00 – 15.00 based on a 40-hour working week Monday to Friday)
• No scheduled weekend working.
• 13 paydays per year (Every 4 weeks)
• Ongoing career development opportunities
• Discounts with retailers including o2 and F&B.
• A 24-hour wellbeing helpline
• Pension
• 30 days holiday entitlement inclusive of bank holidays. We do not work on Christmas Day.

Schedule:

• 8 hour shift
• Monday to Friday

Flexible Working Options Available:

• Compressed hours

Work remotely:

• No

COVID-19 precaution(s):

• Social distancing guidelines in place
• Sanitization, disinfection or cleaning procedures in place

Required Knowledge, Skills, and Abilities

The ideal candidate for a Senior Administrator role at phs will or must have: Provide Excellent Service Delivery. Be able to build Customer Focus & Relationship Management. Have People Management & Development Skills. Comply with Health & Safety Regulations. Must be a self-motivated, pro-active, organized individual with strong communication skills. Good Microsoft Office skills and IT literate. A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to our customer.