Job Description

The role of the Technical Assurance Administrator is to ensure all assets, purchasing, policies, configuration data and audit evidence is accurately collated, processed, stored, reviewed and updated across the MHR Cloud Services hosting team.

• Manage and maintain a configuration and asset database.
• Provide governance and compliance support, supplying evidence as required in line with SOC2, ISO standards and customer audit requirements.
• Work with internal assurance teams and Cloud Service technical teams to ensure audit requirements are understood and adhered to across the Cloud Services team.
• Manage and maintain a document library for all operational procedures and policies.
• Support technical teams to produce and maintain technical procedure documentation.
• Manage change management processes ensuring changes are accurately recorded and progressed.
• Assist in hardware and software purchasing, ensuring all procurement is accurately recorded and support contracts are in place for all business-critical assets.
• Manage and maintain Supplier lists and assist the assurance team with new supplier on-boarding.
• Maintain an accurate risk register in conjunction with the business assurance team.
• Ensure standard policies and procedures are in place, reviewed and maintained.
• Contribute to the regular internal and external audits activities related to the department to ensure operational procedures are being followed.
• Review procedures and suggest improvements on a regular basis.

Our Rewards

• Market competitive salaries.
• We contribute to a full company pension scheme to help you plan for your future.
• We offer life assurance (x4 salary, with option to increase up to x8 salary).
• An employee assistance programme is included.
• Our sites all come with a subsidized restaurant and cafe on-site, with delicious new meals on offer from our chefs each day.
• We offer Vodafone discounts, making it cheaper and easier to catch up with your favorite people.
• Personal development plays a big part in helping our people to reach their potential, therefore we offer over 60 internal training courses and support our people with external qualifications.

Required Knowledge, Skills, and Abilities

Great customer service skills. A passion for learning new things. Excellent attention to detail. Experience in process improvement. Good time management, prioritization & organizational skills. Great communication skills. Some experience working in an IT environment. Someone who is eager to learn and develop, has a can-do attitude and displays a positive attitude to challenges. Experience: Assurance: 2 years (Preferred)