Job Description

A vacancy has arisen for a full time Client Services Administrator to join team our head office in Kettering.

Key responsibilities:

To promote company as part of the LSL Group through excellent customer care, and communication, ensuring service turnaround and quality requirements are met on all occasions.

To provide an efficient, effective and professional telephone service to all customers and achieve operational excellence in all aspects of activities, processes and procedures undertaken.

Be familiar with Lender requirements (policy/guidance) on the reporting of cladding and fire risk related matters.

Understand lender specific Service Level Agreements and ensuring adherence with these where possible.

Correspond with clients, values and internal departments following review of cladding and fire risk documentation. Ensure queries responded to and reports updated as appropriate.

Maintain the required records and databases in relation to cladding and fire risk related matters.

Review information provided in relation to cladding and fire risk assessments, correspond with clients, values and internal departments.

To undertake additional duties as required by any Team Leader and above and to provide support to all colleagues to ensure the objectives of company are met.

Develop and maintain excellent staff relationships with internal colleagues and external clients, suppliers and customers and present a professional image at all times.

Benefits and General Information

• Basic Hours: The department is operational between 08.00 am to 7:00 pm Monday to Friday and we ask that you are flexible to work various shifts within those hours. You will also be expected to work Saturday morning from 9.00 am - 12.00 pm on a Rota basis (where you work a Saturday you will get a day off during the week in lieu)
• Dress code – smart business dress
• Holiday entitlement is 20 days not to include bank holidays (increases by 1 day for each full calendar year of service up to a maximum of 25)
• Pension Scheme

We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs, if you require any adjustments to make the recruitment process easier please let us know.

Work remotely:

• No

Required Knowledge, Skills, and Abilities

The successful candidate must be able to: Demonstrate excellent customer service skills. Work effectively under pressure. Priorities multiple workloads. Meet tight deadlines. Work well on own initiative. Training will be provided in relation to internal systems, lender guidance and cladding related documentation. Experience: Administration: 1 year (Required).