Job Description

• .Ensure all customer requests are completed in line with current procedures in relation to order processing.
• Liaise with Stock Control Manager concerning customer orders and stock discrepancies.
• Communicate efficiently and effectively with Haulage to ensure orders are processed and transport arranged in accordance with customer requirements.
• Prepare and distribute relevant documentation and instructions relating to customer orders. I.e. Certificate of Conformity.
• Communicate with Warehouse Manager and Warehouse Supervisors where appropriate for any nonstandard order processing
• Prepare and distribute information relating to Orders awaiting allocation due to stock availability.
• Process late and special order requests ensuring Warehouse Operations and Haulage are informed through current processes.
• Record special and ad-hoc charges providing detailed information weekly to be processed for invoicing.
• Holiday/sickness cover as appropriate.
• Attend to collections of customer stock, from making relevant bookings to attending to collection drivers.
• Report any food safety/quality or food defense issues.
• Any other reasonable duties as and when required

Required Knowledge, Skills, and Abilities

Numerate and accurate. Computer literate (Basic Word/Excel). AS 400 system knowledge desirable. Good oral and written communication skills. Administrative experience in a DC utilizing a sales integrated stock control management system on an AS400 based platform. Food safety knowledge desirable. Good interpersonal & customer service skills. Self-reliant. Able to work in and adapt to a dynamic environment. Demonstrates pragmatic approach to problem solving.