You will build trust, communicate effectively and exceed our customer’s expectations; In essence you will ensure that our customers buying experience is industry leading. You will also be accountable for handling customer queries and complaints and ensure they are resolved effectively.
To support the sales team in daily operations including but not limited to customer contact, sales funnel management, deal building and closing, professional vehicle preparation whilst ensuring that stock is kept to the company’s agreed levels.
By driving the sales process and supporting the sales team in achieving their monthly KPI’s for unit sales, profit per unit, finance penetration and add-on products, to ensure budgetary sales / profit forecasts are achieved.
Accurate completion of all paperwork and providing reports on all sales activities ensuring accurate sales forecasts.
Making sure that the sales team accurately and vigorously collect all customer contact and vehicle data in order to maximise the quality and content of the customer database (adhering to the Company’s FCA obligations).
About you
You may be an existing sales manager, sales controller or retail manager looking for a new challenge or better career and reward opportunities.
You will have the drive and talent to push the department forward; working to achieve agreed KPI’s and brand standards.
You must be able demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction.
In addition your need to have strong management and leadership skills, winning mentality and a real passion for the brand.
What we offer
25 days holiday plus bank holidays
Pension scheme
Health & wellbeing benefits
Group life insurance
Company car schemes
Staff discount on car servicing
Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
Long service and loyalty incentives
Staff referral scheme
In-house, manufacturer & professional qualifications