Job Description

- Manage first and second line service desk support to customers to resolve technology problems
- Build and maintain effective relationships with key stakeholders
- Diagnosing and resolving user’s technical issues and problems effectively
- Identifying and analysing complex technical issues
- Patching and updating operating systems and other software
- Liaise with team members to ensure that appropriate cyber security measures are in place

Required Knowledge, Skills, and Abilities

- A passion for technology and learning - Demonstrable management background working in an ICT Service Desk environment - Experienced and skilled in Microsoft 365, Windows 10, AWS and Linux desktops. - Not essential but extremely desirable if you have a military background; Royal Navy, British Army or Royal Air Force (RAF) - Strong communicator with the ability to build relationships