Job Description

Duties to include -

• Responsible for both service and sales of a varied portfolio of customers
• Provide a reliable and amazing standard of service as the single point of contact
• Co-ordinate the delivery of all services to your customers using product and service specialists as required
• Clear, professional and effective communication, by telephone, email and face to face meetings
• Continuously review your portfolio to identify opportunities, risks and successes
• Manage notice of termination, non-termination invoices, and ensure lost process is completed as required
• Maintain up-to-date records on behalf of the customer using the appropriate systems and processes
• Renewal of contracts, providing consultation on procurement, and demonstrate high retention rates
• Ownership of tendering, price analysis and presentation of all contract proposals to your customers
• Complete data protection, data integrity and GDPR checks as required
• Resolve contract termination and objection issues at contract renewal
• Comply with updates to company procedures as a result of technology upgrades, process improvements, industry regulations, etc.
• Assist on the collection of non-payments of invoices
• Prepare monthly reports for customers

A technical understanding of both the Gas and Electricity utility supply industry is essential, so you are able to deliver our clients high level of customer service.

Required Knowledge, Skills, and Abilities

Our client is looking for someone who can demonstrate a 'can do attitude’ and go that 'extra mile’. You will also need to be a team player, self-motivated and have excellent communication and organisational skills. You must be good at building and maintaining strong professional relationships.