Job Description

You will take on the following responsibilities:

• Work through the debtors in a consistent manner to ensure all overdue debts are contacted
• Adapt collection style throughout the ledgers to suit individual customers
• Review monthly overdue accounts and place on stop if required
• Escalate problematic accounts to management
• Build effective business relationships with internal and external customers to maximize cash collection and minimise risks
• Allocation of customer payments
• Maintain an accurate collection diary with notes
• Monitor failed direct debits and pursue alternative payment
• Produce high quality work volumes and call statistics

Required Knowledge, Skills, and Abilities

Enjoys working as part of a busy team Self-motivation Excellent attention to detail Strong negotiating skills Strong IT skills including Excel. Experience of working within a similar credit control role