Job Description

• Managing a varied portfolio of up to 30 customer accounts
• Lead conversation with customers on organisational, and operational challenges
• Builds successful relationships with all internal teams
• Assists in referring, negotiating and maintaining services contracts, drive revenue opportunities, growth and mitigate churn
• Working towards service KPI’s and SLA’s
• Organising review meetings with the customer accounts
• Reporting on customer accounts to the wider team

Required Knowledge, Skills, and Abilities

Proven experience successfully managing customer relationships Ability to identify ways to maximise growth and retention opportunities Confident communicator - internally and externally Problem solver