Job Description

The role will involve working as part of the Credit Control Team and closely with the Billing Team throughout the month ensuring both teams work well together.

You will be required to gain knowledge of all billing requirements for your portfolio of accounts you are responsible for to ensure prompt payment and, sharing the knowledge with your designated team colleagues, ensuring throughout the month the responsibilities of chasing debt will be a joint effort.

• Key to the roll is being able to prioritise your work throughout the month to be most effective to hitting debt reduction targets.

• Assist with all billing aspects, striving to look for better ways to work with the client to speed up the payment process of our bills
• Acting as a main point of contact for all billing and credit control queries on your portfolio of clients
• Chase overdue invoices by telephone, email & letter within agreed timescales
• Send out monthly client statements/letters
• Handle disputed bills and negotiate to bring payment within the agreed terms
• Provide accurate advice on billing queries and taking appropriate action
• Undertake account reconciliations as required
• Work confidently on own initiative and solve problems arising within department, reporting to Credit Manager as necessary
• Maintain accurate records of all chasing activity using the ARCS debt chasing diary system.
• Meet monthly cash targets.
• Distribute monthly reports to fee earners, keeping them informed of ageing debt.
• Understanding of SAR rules on moving client account monies
• Regular meetings with Fee Earners to ensure all debts are managed and kept to an absolute minimum
• Maintain confidence of fee earners and Partners through positive results
• There may be a requirement to visit other offices
• Participate in all Team Rota jobs

Required Knowledge, Skills, and Abilities

Experience of handling large volume of accounts Dealing with and recognising the special requirements of the client Taking a proactive approach to resolving billing issues Excellent problem-solving ability Confident, positive attitude being essential to this role Experience of face to face exposure to clients High level of Excel skills Familiarity with Elite 3E accounting system and ACRS system would be an advantage Strong organisational skills