Job Description

* Predominantly field based, visiting sites and offices as required
* Conducting personal inspections of your customers homes, feeding back to the construction team in a timely manner to ensure issues are rectified prior to legal completion
* Maintain 5*NHBC status, escalating all issues promptly and efficiently
* Work closely with sales and construction colleagues to ensure you and the team are updated on all customer matters pre and post completion, effectively tracking and managing the customers journey
* Effective customer contact at all set points through the customers journey, reviewing and managing appropriately, adapting customer requirements enhancing contact where appropriate
* Dealing with customer complaints to achieve a fair result considering both the customer and the company's view points

Benefits

* - 25 days holiday + bank
* - Company car/car allowance
* - 5% Pension

Required Knowledge, Skills, and Abilities

* Experience in a similar role within the industry * Outstanding Autonomy and time management * Must hold relevant CSCS card * Experience of dealing with NHBC * Working knowledge of COINS and 4P operating system would be greatly beneficial * Full UK Driving licence is essential as the role requires a huge amount of travelling to sites