Job Description

As a Credit Controller you will play a key role in managing major European online and high street retail customer accounts within the French market.

We expect that our Credit Controllers deliver unbeatable results whilst also fulfilling the following aspects of the role:

• Communicating with customers in their native language, over the phone and by email to discuss payments, credit terms and to resolve any queries
• Chasing debt to achieve department targets and to effectively clear disputes
• Controlling the customer database and maintaining up to date file s
• Discussing credit limits and escalating debt up to and including the litigation team
• Assessing and reviewing credit limits to provide the best customer service.

We offer much more:

• Career ownership, enabling you to build your knowledge and experience across different brands and even different countries
• A supportive feedback-based culture where respect and integrity guide us in what we do
• Tailored training. From a thorough induction to ongoing online and face-to-face training, we are committed to helping you grow, both professionally and personally
• An inclusive environment where people of diverse backgrounds, lifestyles and nationalities love working together
• Health and wellbeing initiatives
• Subsidized canteen as well as break out areas offering complimentary hot drinks

Required Knowledge, Skills, and Abilities

How you’ll make a difference… You are fluent in both English and French. You are financially and commercially aware with excellent numeracy skills. You are highly customer focused and results driven to resolve queries. You are computer literate, with proficiency in Excel.