Job Description

First and foremost, your role is to effectively manage and support your team of officers, to promote the benefits of the census and to encourage a positive response from households. To do this you'll need to:

• oversee the management of your officers and be their main point of contact throughout the operation
• use team meetings, 1-2-1 and coaching to lead, motivate and support your team and ensure that your team understands and achieves its performance goals
• prepare for the start of your team, familiarising yourself with their roles, and the working area
• build a relationship with the census engagement manager to understand the communities within your work area
• manage your own working pattern, and that of your team, to ensure sufficient cover is available throughout the operation
• manage any issues, such as sickness, disciplinary, grievance and dismissal procedures, supported by HR. Ensure all procedures are followed correctly
• accompany your officers in the field, complete observational reports and provide coaching
• support your team during the field operation, resolving operational issues, escalating where appropriate and offering leadership throughout
• provide daily updates and accurate weekly progress reports to your area manager, liaise with HQ team where required, including participating in evaluation and debrief activities
• review and analyse the performance of your team, suggesting and implementing improvements to aid response
• ensure your and team's time and expenses sheets are accurate before authorising and submitting them promptly
• be able to travel throughout your assigned area, this may involve long distances in rural areas
• ensure confidentiality and security of census information at all times

Required Knowledge, Skills, and Abilities

You'll need to: have previous experience of managing a team have good written and verbal skills in English (Welsh would also be an advantage if working in Wales) have excellent customer service skills, including speaking to members of the public have the confidence to deal with the public and local community be well organised and able to plan and work within specified timescales be confident working both independently and as part of a team, using your initiative be able to understand, follow and deliver detailed written and verbal instructions be confident using a smartphone, laptop and various applications be professional at all times, and remain calm in challenging situations take responsibility for making effective and fair decisions, in a timely manner be prepared to use your home as an office and for storage of boxes of field staff materials (you'll also need to let your insurance company know that you work from home) be able to receive supplies, assemble and distribute them accordingly