Job Description

You’ll be a part of the International Administration Team working on customer emails and administrative duties that relate to all aspects of their orders, delivery and returns.
You will:

• Deal with customer emails using the relevant internal and external systems.
• Liaise with customers and external 3rd parties by phone on occasion and email to gather information and data to successfully resolve customer queries and provide exceptional service.
• Create and maintain accurate records whilst recording queries, resolutions and actions.
• Perform a variety of work types and additional administrative duties.
• Work to targets and keep up to date on working reports and correspondence.
• Use departmental information and available resources to provide up to date information to customers, 3rd parties and managers.

Required Knowledge, Skills, and Abilities

Have previous experience in customer service and administration. Recognize what ‘Great Customer Service’ is. Have a good understanding of Microsoft packages including Word & Excel/Google applications and be able to use a pc in a confident way. Excellent communication skills, clear and confident in both written and verbal formats. Self-motivated and have excellent attention to detail. Make considered decisions using information available and sound judgment.