Job Description

As a Customer Services Administrator you will be responsible for the effective management and delivery of administrative and secretarial support for the Customer Services Teams operating from the Leicester Office, dealing with all queries and administrative duties in a timely and appropriate manner. You will provide internal and external customers with a first class ‘Single point of contact’ service.

Task include (but are not limited to):

• Fully utilize the Housing database and become a “highly competent user” and maintain and collate data using comprehensive and efficient software systems.
• Produce correspondence, reports, minutes, letters, and spreadsheets using current Microsoft office applications and arrange meetings and make appointments.
• Administration associated with invoice processing as well as Contract Administration for services provided by the Customer Services Team.
• To provide effective and efficient general administrative support to the Customer Services team, including, photocopying, and franking outgoing post and opening incoming post.
• Maintain and update the out of hour’s data and liaise with the out of hours provider.

Benefits of working for Advance

We’re a national, charitable organization, supporting thousands of people across the UK. We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits:

• Full, professional training and the opportunity to work towards care qualifications
• Support from an experienced Manager
• Excellent opportunities to progress your career within Advance
• Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)

Required Knowledge, Skills, and Abilities

We would love to hear from you if you passionate about improving the lives of vulnerable people. If you think this role sounds right for you, you will need to Have previous experience of using databases, producing management information and being able to analyze information from data sets is essential. Be a highly competent user of Microsoft Word, Excel, Outlook and PowerPoint, and have a high level of knowledge of Open Housing or a similar database. Be educated to GCSE level (with GCSE passes in Math and English) or equivalent. Be able to demonstrate PRIDE behaviors in your job role.