Job Description

Duties/responsibilities include:

• To develop technical solutions to support infrastructure.
• To provide efficient and high-quality support for staff to ensure effective use of telephony systems.
• Solving complex configuration issues with 3rd Party suppliers within limited timescales.
• Resolve issues that require immediate assistance.
• Solving complex configuration issues with 3rd Party suppliers within limited timescales in order to meet project deadlines.
• Coordinate the procurement, maintenance, upgrading and operating costs of Infrastructure systems where applicable to support best value for money from capital and revenue budgets for clients.
• Provide advice and information on Infrastructure matters to senior management.
• Lead and participate in local and regional meetings and events, as appropriate or other activities relevant to the role.
• Support Infrastructure projects and work packages that support better working and innovation, managing internal and external project staff, supplier and service contracts, producing appropriate project or performance documentation as required.
• Deputise for the Infrastructure manager as required.

The successful candidate:

• Work to a high standard under pressure.
• European Computer Driving Licence (ECDL) and access to a car.

• Educated to Degree level in a relevant computing or business management discipline or equivalent level of experience (minimum of 5 years in an IT Support role).
• Evidence of experience in a similar role, together with relevant experience in IT support, project tools and environments.
• Track record of delivery of IT projects or system implementation to the required standards, on time and within budget.
• Good working knowledge and skills in using SharePoint, Microsoft Visio, Microsoft Project.
• Physical handling of Infrastructure equipment.

Desirable

• Advanced I.T. skills in, Switches, UPS, telephony and mobile phone technology - including the ability to build and configure complex systems.
• Technical Knowledge of phone technologies, for example, Mobiles, Call routing, ISDX VOIP etc.

Required Knowledge, Skills, and Abilities