Job Description

In this role, you will answer customer enquiries and requests about Derby Homes services made by phone, face to face and via electronic media. As the work is fast paced and demanding, you must be able to respond promptly as well as politely and accurately in order to resolve the customer query.

You will be given training through your induction period and learn all about social housing and the service Derby Homes offer.

Required Knowledge, Skills, and Abilities

We are looking for people who have a proven track record of dealing with the public in a customer services role. The ability to record accurate detail and use IT systems is essential. You will need to have an understanding of Microsoft Office Packages. You will have demonstrated that you are a good listener and clear communicator who can remain calm and professional whilst displaying a caring and empathetic attitude.