Job Description

The role is varied and interesting, where strong ongoing relationships with contacts at repeat business to business customers is key. You will be taking their calls, demonstrating excellent customer service in resolving their queries, handling their orders and giving them a smooth experience.

You will work within a supportive team, and in conjunction with a nationally based sales team, to give the best possible experience to our customers, and ensure they keep coming back.

Summary of Key Role Activities:

• Handle incoming calls, resolving customer queries and placing orders completing the full administrative process to ensure the right product is delivered at the right time.
• Use our Customer Relationship Management System to gather and retain key information to support the next call, deepen your relationships and communicate with the wider team.
• Respond and resolve customer complaints quickly, through liaising with logistics, credit control and relevant Salespeople.

Benefits

This role is based at our Head Office in Coalville, Leicestershire with free parking provided. There is an achievable team bonus & other benefits include: Flexible buy/sell holiday scheme, Pension & Life Assurance, Eye Care vouchers, Cycle to work scheme, Fiat Discount Offer, and a commitment to your training and development.

Required Knowledge, Skills, and Abilities

Naturally comfortable on the phone, handling a range of information, to ensure an excellent customer experience - every time. Flexible approach, responding to changing priorities accordingly. Ability to learn and absorb information on an extensive product range. High levels of attention to detail, comfortable with verbal, written and numerical data/information. PC literate and extensive working knowledge of MS Office. Analytical thinking; the ability to break down a problem and trace a solution step by step.