Job Description

• Chatting to clients on the phone, building rapport and solving complex questions
• Responding quickly to queries as the key point of contact for our online chat service, Intercom
• Carrying out research on our clients to understand how they can get the most use
• Hosting engaging and informative training sessions with new subscribers
• Managing multiple queries and requests at once
• Spotting opportunities for our Account Managers to up-sell or cross-sell (e.g. if you think they would benefit from a consultancy service or additional feature)
• Recording user feedback and sharing this internally
• Supporting account managers with internal reporting such as subscriber usage patterns
• Shaping and improving internal processes to make things run more smoothly!

Our offer

In return, we're offering a competitive starting salary of £21k

We invest a lot in keeping our people happy and healthy! So as well as that, you'll also get;

• Training: Structured training & regular personal development opportunities
• Socials: Friday drinks, office parties, company away days and team events
• Options: Substantial options scheme, so you can share in the growth you help create!
• Snacks: Unlimited supply of fruit, nuts, tea and coffee
• Books: You can order any relevant books you like
• Wellbeing: Supportive team, coaching and counselling
• Travel loans: Rail season ticket loan and cycle to work scheme

Required Knowledge, Skills, and Abilities

We’re looking for someone bright and extremely organized who loves talking to people! University educated with good academics: minimum of BBB at A level (or equivalent). Excellent verbal and written communication. Ability to manipulate data to draw conclusions. Confident talking to people on the phone and in person. Emotionally intelligent and an extremely good listener. Super organized and happy juggling multiple tasks at once. Proactive, excited about managing your own workload and always looking for ways to improve things. Able to remain calm under pressure and think on your feet. Naturally curious, interested both in people and in constantly learning new things. Great sense of humor! Experience in customer service Experience working for a data technology provider or any of our subscriber industries.