Job Description

You will be working as part of the team in a call centre environment assisting the operational team to deliver a quality service to all clients including housing associations, local authorities and their residents.

• Providing customer service to residents and customers
• Using company systems to process orders adequately in order to invoice clients
• Updating the system with all interactions with residents
• Processing supervisory or trade reports to determine action required to resolve repairs
• Resolving minor complaints at call level
• Maintaining logs and monitoring variation request
• Answering payment queries or both sub contractor and client
• Scanning and copying of files as required for contract delivery
• Arranging appointments for residents with operatives in a cost effective and organised manner
• Dealing with queries from residents, changing appointments
• Rescheduling appointments using our planning tools
• Logging current jobs onto our job management system/database
• Ordering equipment needed for the job

Required Knowledge, Skills, and Abilities

• Understanding of Maintenance and Repairs industry
• Experience in a call centre environment
• IT Literate
• Excellent communication skills
• Customer service
• A flexible approach to problem solving