Job Description

We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;

• The successful candidate will be responsible for the management and organisation of a busy customer service helpdesk.
• They will be responsible for the effective day to day management of the Helpdesk team, whilst delivering a high quality and cost efficient customer service response.
• Ensure all orders are delivered within the booking time and communicating on if this does not occur.
• Authorizing failed deliveries ensuring that the delivery failure rate is within the contractual agreement.
• Assisting with the compiling of various management and KPI reports.
• Managing the overall team and conducting Investigation and Disciplinary meetings if needed.

What will you get in return?

As a part of a growing DHL population you will receive access to a variety of our excellent benefits which could include; 25 days holiday, pension scheme, medical cover, retail discounts, flexible working, training, development and secondment opportunities and MANY MORE.

Required Knowledge, Skills, and Abilities

You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you: Supervisor experience is required. Experience within a customer facing role. A strong administrator background would be beneficial. Must have knowledge on using Excel.