Job Description

Responsibilities will also include processing orders, handling telephone calls and dealing with enquiries from our key account customers, along with day to day office tasks

Required Knowledge, Skills, and Abilities

Works accurately and with attention to detail. Works well in a team and provides support to others. Results driven, able to meet individual and departmental objectives. Have good interpersonal skills, and able to confidently communicate to staff & customers on all levels. Ability to learn new systems. Be able to work on own initiative. Prioritizes work effectively to meet different business requirements. Work under tight deadlines. Self-motivated and able to work under pressure to meet targets and deadlines. Works with integrity in the best interest of both customer and company. Excellent customer service, influencing and interpersonal skills. Proficient with all aspects of Microsoft office programs including Word, Outlook & Excel. Previous experience of customer service and query resolution within a fast paced team. Always have a flexible working approach and be able to convey a positive attitude to staff and customers. Self-motivated and the ability to work autonomously. Excellent communications and customer service skills (written and verbal).Proficient with all aspects of Microsoft office programs including Word, Outlook & Excel. Previous experience of customer service and query resolution within a fast paced team. Always have a flexible working approach and be able to convey a positive attitude to staff and customers. Self-motivated and the ability to work autonomously. Excellent communications and customer service skills (written and verbal). Have previous experience within a utility business, in an administrative position Demonstrate a broad understanding of Britain departments processes. Good understanding of Codas including its multiple screens and “tasking” capabilities as well as it’s reporting capabilities.