Job Description

• Works accurately and with attention to detail
• Works well in a team and provides support to others.
• Results driven, able to meet individual and departmental objectives.
• Have good interpersonal skills, and able to confidently communicate to staff & customers on all levels.
• Ability to learn new systems.
• Be able to work on own initiative.
• Prioritizes work effectively to meet different business requirements.
• Work under tight deadlines.
• Self-motivated and able to work under pressure to meet targets and deadlines
• Works with integrity in the best interest of both customer and company
• Excellent customer service, influencing and interpersonal skills

Required Knowledge, Skills, and Abilities

Proficient with all aspects of Microsoft office programs including Word, Outlook & Excel. Previous experience of customer service and query resolution within a fast paced team. Always have a flexible working approach and be able to convey a positive attitude to staff and customers. Self-motivated and the ability to work autonomously. Excellent communications and customer service skills (written and verbal). Have previous experience within a utility business, in an administrative position. Demonstrate a broad understanding of Company Britain departments processes. Good understanding of Codas including its multiple screens and “tasking” capabilities as well as it’s reporting capabilities.