Job Description

The Customer support lead is a people leader in a fast paced, dynamic and customer obsessed business. He/she is able to engage, direct and support a team of shipper support specialists whose role it is to safely and efficiently transport customer shipments across the UK and Europe. The Shipper support lead is responsible for customer outcomes delivered via a virtual contact center environment.
A Shipper support lead is an experienced people leader who understands customer experience and operational management and can combine both into a world class customer offering.

Required Knowledge, Skills, and Abilities

The candidate should be customer obsessed! We are looking for candidates with experience in leading people in a customer contact environment, with experience in both inbound and outbound communication channels. Communication skills in other languages: German, French or Italian. Experience in using SQL and databases in a business environment. Experience identifying automation opportunities and managing change.