Job Description

We are recruiting for a Customer Support Manager with our well established client in Coventry.

Working Hours: Monday to Friday 9.00am - 5.00pm

Role of a Customer Support Manager:

• To lead the Customer Support Team and oversee day-to-day teams operation and performance.
• Process new, terminated and changes to customer agreements on the contract administration system.
• To ensure the highest quality customer support to all customers and resolve every issue in a timely and efficient manner.
• To ensure that all invoices received from suppliers are accurate for value and supply and that these are accurately recorded and paid punctually.
• General Administration.

Benefits of working as a Customer Support Department Manager:

• 20 days paid leave plus all Statutory holidays (additional 5 days paid holiday after 5 year service)
• Annual Salary Review
• 5% Contributory pension scheme
• Monthly Team Incentive
• Summer Social Event funded by company
• Christmas Party funded by company

Required Knowledge, Skills, and Abilities

As a Customer Support Manager you will need to have/be: Previous experience of managing and developing a high-performance customer service team. Self-Motivated and proactive. Strong leadership skills and willing to collaborate with others. Good analytical skills, with the ability to analyze reports, explain findings and suggest improvements.