Job Description

This is a full time role - 40 hours per week

As a Customer Service Advisor, we want you to bring your previous experience, skills and knowledge to the team. You’ll need to demonstrate your experience in dealing with our customers as you will be the first point of customer contact for the DLG Auto Services liaising with our customers and the respective claims and internal functions as appropriate to our own high standards.as well as working to tight deadlines to meet our customer’s needs. If you love to stay busy this role is really for you.

What you’ll be doing:

• You will deliver high levels of customer contact and communications throughout the vehicle repairs.
• Constant delivery of Service Level Agreements, ensuring customers are contacted regarding repairs
• Identifying, owning and handling the risks involved in running our business appropriate to role, in line with the Direct Line Group risk framework'.
• You will be accountable for your individual performance and also contributing to site performance.

Required Knowledge, Skills, and Abilities

The future is ambitious now the technologies used in Body Shops are evolving every single day, which is really helping us re-shape vehicle repair industry. That’s why we’re excited to be growing our teams and looking for people to join us as a Customer Service Advisor All roles are at the heart of our Auto Services business and you’ll need be enthusiastic, upbeat and committed to delivering the best repair service.