Job Description

• To provide timely and accurate responses to customer related issues.
• To represent the company in a customer facing role regarding problems.
• To make presentations of product related functionality to other team members, departments and customers.
• Understand the impact and importance of a customer issue and relay clear concise information to the post development support team
• Repeat problems that have been reported from other departments, customers and distributors.
• Provide engineer and end user training.
• Liaising with customers with regard to implementation issues specifically related to customer IT platforms.

Required Knowledge, Skills, and Abilities

Degree or equivalent qualification in Computing or Electronics. Outstanding oral and written communication skills. Excellent customer service skills/ able to communicate with customers providing a high level of IT understanding Strong time management with a 'get things done' attitude MUST hold a full driving licence The role may require travel at short notice