Job Description

You will be responsible for offering and delivering exceptional client service to the Company's clients in a highly motivated, highly talented and highly versatile team.
The servicing team is responsible for handling all front-line telephone calls and email enquiries, and you will play an integral part of building the team to offer a great customer experience.
Key Accountabilities

• Responsible for providing exceptional and high-quality service to all customers to meet the desired customers outcome
• Responsible for owning and managing all work through to successful conclusion
• Be a dedicated contact and manage relationships with all customers both internal and external
• Ensure all company policy and procedures are adhered to in line with company and regulatory standards 100% of the time through risk alertness, adherence and diligence
• Ensure all Key Performance Indicators (KPIs) are met or exceeded and maintained on a daily basis
• Follow the principles of first touch resolution

Required Knowledge, Skills, and Abilities

What you need to be successful: Minimum one years' experience operating within customer service environment. Exceptional accuracy and attention to detail. Proven ability to work at pace in an environment of complexity and time-based pressure, retaining high levels of accuracy and control throughout. Experience of working within a call Centre.