Job Description

The Senior Customer Service Advisor role is a key role within this branch. You will build successful working relationships with customers, colleagues, and suppliers delivering excellent customer service both face to face and over the phone.

Key day to day duties include:

• Serving customers both face to face and over the phone, providing outstanding levels of customer service ensuring all customer orders are fulfilled in a timely fashion
• Maximizing all customer interactions by upselling and cross selling relevant products, taking a proactive approach by calling customers in an attempt to increase business
• Realizing full potential of all customer interactions and build strong, effective relationships with customers and suppliers, managing feedback accordingly
• Complete stock-take activities and maintaining appropriate housekeeping procedures to maintain a clean, safe and tidy working environment

Required Knowledge, Skills, and Abilities

A customer-focused approach and the ability to develop and maintain excellent relationships with customers and suppliers. A positive attitude and the desire to want to continually improve our service. The confidence to pick up the phone and further develop customer relationships. The ability to work with and learn digital systems. The ability to adapt in a fast-paced, ever-changing environment.