Job Description

This will be a fixed term contract initially, however could most definitely lead to a permanent role. This is a full-time position working Monday - Friday.

The role itself will be looking after a busy workload and also within a fast-paced environment, so previous experience within a role like this is important. In addition, you will be focusing on resolving complaints and handling complaints correctly whilst providing an exceptional level of customer service.

Day to day duties will include:

• Logging complaints
• Identifying complaints
• Liaise with various departments and different advisers to obtain client files and case reports
• Investigating and correctly resolving complaints using the current documentation and company processes
• Ensuring to reach fair customer outcomes
• Escalating any issues

- Providing excellent customer service and communication - verbally and written

• Maintaining spreadsheets and updating company systems

Required Knowledge, Skills, and Abilities

To be successful in this role you should have previous Customer Service or Complaints Handling experience, along with excellent written and verbal communication skills. You should have the ability to priorities and manage your own workload, along with working well as part of a team. You should have a good working knowledge of Microsoft programmes including Word, Excel and Outlook.