Job Description

Working within the cross hire desk team, the Administrator & Customer Service Executive is responsible for ensuring that all cross hire items are ordered, delivered, & collected in line with the standard operating procedures. Liaising with suppliers to ensure this happens & liaising with Sales to ensure margins are maintained.

This is a busy role in a fast-paced environment that involves Customer Service, Sales Administration, Project Co-Ordination / Planning and general Administrative work.

Key tasks of the Customer Service Executive:

• Sales administration and order processing
• Post sale contract co-ordination
• Liaising with all departments and depots regarding cross hires
• Liaise with suppliers’ reference shortages/missed deliveries/quotes/availability •
• Audit all cross-hire items on contract including assessing margin, rectifying contractual anomalies and sending hire contracts to customers
• Raise supplier purchase orders, generate cross hire number for allocation and allocate to contract
• Run due for delivery report daily to monitor allocating & putting cross hire items on hire
• To manage month end receipting Pre and Post Delivery Customer Support - Managing and processing a high volume all inbound calls from customers and regional offices
• Running reports
• General administrative tasks as required

Required Knowledge, Skills, and Abilities

Candidates with experience as an Administrator / Sales Administrator / Project Administrator / Purchasing Administrator from within a construction / plant / equipment hire, M&E Engineering contracting, or transport / logistics background would be an preferred, however, candidates with the relevant administrator / customer service experience from any background will be considered.This position requires someone who is organised, methodical, has a proactive attitude and is able to use own initiative in solving problems. The ideal candidate will have experience in customer service and as an administrator, working in a busy environment and working to targets.