Job Description

Our client is seeking an experienced Customer Service Advisor to start as soon as possible to join a busy Department within an award winning Distribution Centre. With the introduction of the new legislation at the beginning of this year regarding imports and Exports you will be working alongside a team supporting with these changes. As a Customer Service Advisor you will be responsible for the following:

Key Responsibilities of a Customer Service Advisor:

• Sending of cash collection emails via PayPal
• Release of held freight awaiting payment
• Reconciliation of accounts
• Submit quotations to existing and new clients
• Create bookings
• Providing the highest standard of customer service to clients at all times
• Liaison with overseas correspondents to check and arrange consignment dispatch.
• Customer service to both internal and external customers
• Liaison with customers for import customs clearance and delivery of freight.
• Support timely payments to suppliers.

Our client is offering a potential opportunity for a permanent contract for a successful Customer Service Advisor. Should you have experience or currently be a Customer Service Advisor seeking a challenging role, then please do get in contact with us today.

Required Knowledge, Skills, and Abilities

Ability to work under pressure and to deadlines. An individual who has the ability to problem solve. A good understanding of Microsoft Word and Excel. Experience of working within a transport and finance environment (desirable). Excellent telephone manner is essential for the role. Excellent written and oral communication skills.