Job Description

• To manage the order processing and full after sales support within the department and manage workload within challenging response times.
• Provide support for Customers, Capital Equipment Specialists, Vendors and Account Managers to manage all objectives and provide high level of customer service in line with company’s ICARE Values
• Project management for tender orders and CAPEX projects from point of order to delivery to POU
• Implement project work, business reports and core tasks in a timely manner when required
• Liaise with the operations team and specialized carriers to arrange delivery of goods to POU and proactively assess risks and potential site issues to manage the customer expectations for specialized delivery and highlight concerns on site
• Investigate any queries on orders, equipment lead time and delivery specifications, Billing, Invoicing, and financial queries
• Highlight areas on non-conformance through the company compliance process and work with vendors and customers for swift resolution

• Establish relationships with suppliers to ensure support for business growth.
• To work with the field-based teams to help drive sales activity and business growth for capital equipment.
• Attend customer visits with Capital Equipment Specialist & Sales conferences when required.
• Support health and safety in the workplace.
• Ensure all business is transacted within the parameters of the company policy and procedure.

Required Knowledge, Skills, and Abilities

Self-motivated and demonstrates initiative by driving a result orientated mindset. Confident to work in a team dynamic and individually when required to support personal, team and company objectives. Supports team manager and team colleagues. Ability to multi-task and meet tight deadlines, use initiative, and focus to ensure that task prioritization and workload management is not compromised. Manages business commitments demonstrating accountability, customer centricity, time management, punctuality and attendance. Demonstrate flexibility to support the wider business when required to include projects and focus groups outside your usual role and share knowledge with your team. Effective & comprehensive communication skills, both verbal and written. Ability to communicate effectively when under pressure in all situations is imperative. Good IT skills (MS Office, CRM & SAP would be beneficial). Good presentation skills. Knowledge of laboratory equipment & supplies and advantage but not essential.