Job Description

• Liaise with the Head of Customer Service and Customer Support Manager to gain knowledge/understanding of relevant sites and customers
• Using a Home quality checklist ensure that all new homes are at the quality standard that our customers expect
• Be the main point of contact for the customer following the exchange process
• Attend the property to walk our customers through a home introduction
• Work with sales, site management and other key business unit stakeholders to ensure the customers’ interests are looked after always
• Maintain oversight of any remediation activity to ensure satisfactory issue resolution/defect remediation
• In conjunction with the Customer Support team, liaise with customers after their move in, to ensure they are no unresolved issues

We commit to treating all our job applicants and employees fairly and with respect, irrespective of background, disability or any other protected characteristic. If you require any assistance with regards to reasonable adjustments during the application process, please do not hesitate to contact us
The type of checks made will depend on the role in question but may include any or all the following:

• Criminal records (DBS);
• Credit reference
• DVLA

The purpose of such checks will be to assess your suitability for the role. If it subsequently transpires that you have given incorrect, false or misleading information, your application will not be taken further.

Required Knowledge, Skills, and Abilities

You will have proven face to face customer services experience and work well under pressure in a fast paced environment A person who is open to change and continually strives to improve performance and be the best that they can be. Ability to work independently, remain calm in a crisis, priorities work, take initiative and make informed decisions. A polite, friendly and professional person who is solution focused and passionate about getting things right first time despite challenges and obstacles. A natural and engaging communication style, demonstrating a passion and excellence for customer contact, developing trusting relationships both internally and externally. Desirable but not essential you will have experience/knowledge of the house-building and related industries. To be successful in this role you must be able to prove eligibility to work in the UK and hold a full UK drivers license . If you are successful at interview and the Company considers making an offer of employment, you may be asked to give your consent to the following pre-employment check[s] being undertaken by our third-party provider, Experian (or any other appropriate third-party provider that the Company chooses to engage).