Job Description

As a Customer Service Assistant, you will have a passion and love for customers and get a buzz from providing a great customer experience, so recent/current experience within a customer service role would be helpful, either from hospitality, retail or contact Centre type environments.

It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what’s under the bonnet – we don’t mind!

To be a Customer Service Assistant it is essential that you hold a full UK drivers’ license.

What does the role of Customer Service Assistant involve?

• Be the first contact for our customers in their car buying experience
• Fully understanding the customer needs to ensure they purchase the right car for them
• Confidently speak to our customers about the cars available, talking them through the features and benefits of each car
• Take customers on test drives, demonstrating key features and functions
• Talk the customers through all none GI products
• Keep the used car display and showroom fully presentable at all times

We offer fantastic development programmes for all team members who are committed and want to progress and fast track their career within an exciting and fast-paced industry. Alongside that, we have fantastic benefits including a wide variety of discounts.

Required Knowledge, Skills, and Abilities

Be a confident and competent driver. Have a genuine interest in gathering and understanding customers’ needs. Background in customer service, sales and an interest in the automotive industry. Be a real people person with a passion to exceed expectations, with the drive to progress your career in the automotive industry.