Job Description

As the role involves placing orders and resolving product enquiries, we are particularly looking for individuals with some experience of working in a sales environment and are enthusiastic about our products. Training will be provided to ensure that you can resolve queries and advise customers on the best products to suit their needs.
We’re looking for talented, motivated and engaging communicators with a real commitment to delivering first class customer satisfaction, sales and service. You will be an excellent communicator who demonstrates genuine empathy, a professional approach and a can-do attitude.

Required Knowledge, Skills, and Abilities

Ability to demonstrate decision making ability with strong attention to detail. Experience in a Sales environment, with ability to demonstrate relevant skills. Microsoft Office experience (primarily Outlook and Excel). Quick learner, with some experience of a range of systems and databases. Energetic, proactive and enjoy working in a fast-paced environment. Experience working for a multi-channel Customer Service environment preferably in a retail environment. Experience in telephone, email and letter customer communications. Knowledge, experience and an interest in our products and craft categories