Job Description

You will be dealing with queries from both our customers and internal departments around customer satisfaction. The role is to provide administrative support and customer focused query resolution via a centrally managed mailboxes as well as internal and external systems. To excel in this role, you will have a strong customer focus combined with a good knowledge of data manipulation, as well as the ability to work to tight timelines with accuracy.
Duties and Responsibilities:

• Implementation support for onboarding new customers
• Updating of all internal databases
• Answering customer queries
• First point of contact for reception calls
• Setting up of new accounts
• Running reports
• Maintaining the database to include all pricing and customer information
• Booking and reporting on all Third Party collections
• Offsite Customer Collections Management
• Customs Clearance Queries
• Customer Query Support
• Returns Management

Required Knowledge, Skills, and Abilities