Job Description

This is a key role with the ultimate aim of logging customer’s bookings, maximizing booking conversions and increasing sales of value added services including tracking to customer’s shipments.

Customer satisfaction and maximizing sales are the main focus points of the success criteria for this role.

Role Challenges:- - Build rapport with the customer and establish the customer’s needs - Deliver a consistent call/contact flow - Give the customer confidence in the information provided - Maximize upselling opportunities whilst ensuring the customer has an informed choice - Remain positive and enthusiastic throughout any customer contact - Consistently provide a high level in quality of service - Maintain customer loyalty All of the above, accompanied by first class training provided by the company will male this role not only rewarding but also simple.

Any customer service related background is desired - Any sales background will certainly be an advantage

The benefits:- - £10.42 per hour as a competitive salary offered - Time in Lieu available for any weekend work completed - Performance based bonus scheme - Generous holiday entitlement increasing per year of service (if permanent contract offered) - Company Pension scheme with excellent company contributions (if permanent contract offered) - Large onsite parking facilities for all manner of license holders and vehicle types - Last but not least - working for one of the most recognized and visible brands in the world! Working hours for this role are between 08:00 and 20:00 Monday to Friday, with successful candidates being prepared to work every other Saturday on average.

Required Knowledge, Skills, and Abilities

Successful candidates will require the following:- - Complete a full 5 year address and employment check - Have a clear criminal record (this will be done prior to any employment offer) - Experience of working with MS Excel and Word will be advantageous