Job Description

The main goal of this role is to provide administrative support to enable to the smooth and effective running of the False Alarm Management Process whist providing excellent customer service to internal and external customers.

What will I be doing as an administrator?

• Respond to Police, branch and customer queries efficiently, being the first point of contact and taking full ownership of all queries
• Process customer, engineer and police force documents accurately and in line with service levels
• Manage the unique reference number (URN) lifecycle in line with police notifications
• Proactively manage false alarms in line with National Security Inspectorate (NSI) requirements
• Maintain and update internal databases with URN levels and customer data
• Carry out auditing activities to ensure adherence to regulations and process

What can we offer you?

• Salary up to £20,000
• 22 days holidays plus bank holidays, plus option to purchase additional days
• Generous pension scheme
• Employee scholarship scheme
• Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources
• Bravo Awards which recognize outstanding contributions from all employees and encourage excellence

Required Knowledge, Skills, and Abilities

To be successful in this role you will: Have previous customer service experience in a high-volume role, national role. Possess excellent communication and interpersonal skills. Have strong IT skills across Word, Excel, PowerPoint, Outlook, and with online databases. Have a good general background in administration. Experience within the Security industry is preferred, but not essential.