Job Description

Some people will have concerns about completing the questionnaire. That’s where your excellent communication or customer service skills will come in. You will reassure these people, and make repeated visits to addresses as necessary until you get a response.

This is an independent role. You will be out and about in a designated area and working to your own schedule, within set guidelines. You will have the support of a team leader, who will help you settle into your role, and provide support and assistance as and when you need it.

Required Knowledge, Skills, and Abilities

You have excellent customer service skills and are confident speaking with members of the public and the local community. There are occasions when this work might be challenging, so you will need to remain calm and professional if that happens. Good written and verbal skills in English are important (Welsh would be an advantage if you are working in Wales). You should be well organised, full of initiative, and feel confident using a smartphone and various applications.