Job Description

• Managing customer service queries via phone and email 

• Dealing with queries and complaints

• Resolving queries within outlined SLA's 

• Managing own case load of customer service queries 

• Able to stay calm under pressure and build a positive rapport with customers at all times 

I am looking for candidates with the following skills and experience;

• Experience in a Customer Service role - over the phone in an office environment is desirable

• Strong written and oral communication skills are essential

• Strong IT skills that include Microsoft Office (Word, Excel, Email & Web) awareness and experience is essential

• High levels of accuracy and data entry experience

• Working to KPI or targets is beneficial

Required Knowledge, Skills, and Abilities