Job Description

Shift Patterns

This department has flexible shift patterns based on a 37.5-hour contract, between the opening hours below. The Recruitment team will be happy to discuss these in more detail should you be shortlisted for telephone interview.

• Two weeks of: Monday - Thursday 11:00 - 20:00 and an early finish on a Friday working 9:30 - 16:00
• Two week of: Monday - Thursday 09:30 - 18:30 with an early finish on a Friday working 09:30 - 16:00
• One Saturday in every three weekends: 09:00 - 16:30 (weekday off in lieu)

Salary & Bonuses

• Starting salary:£17,500
• After passing probation (6 months):£19,000
• After completion of apprenticeship (12 months ):£20,352
• Bonus average earning potential of up to £5,400 per annum with the opportunity to earn more for above average performance. Earned through a combination of achieving sales targets, excellent customer service and call quality

Our Benefits

• Comprehensive training with clearly defined career progression opportunities
• Regular incentives with amazing prizes to be won
• Annual leave - 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
• Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Pension scheme - matched employer contributions up to 5% of basic salary
• Life assurance - employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financialwellbeing and support services:
  • Salary Finance - access to savings and borrowing through payroll
  • Car Leasing - access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
  • Travel Loans - interest free loans to help spread the cost of annual travel tickets
  • Cycle to Work - tax efficient bike and cycling equipment worth up to £1,000
• Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classes
• Employee Assistance Programme - specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts - access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailer.

Training Schedule

We offer a fantastic virtual training experience over a 3 week period. Please ensure you can commit to the following 3 weeks schedule before applying:

• Mon - Thurs: 09:30 - 18:30
• Fri: 9:30 - 16:00

Required Knowledge, Skills, and Abilities

You will have proven experience in a home-based position or a similar role where you have worked autonomously. Previous targeted sales or customer service experience is a must. A skilled and driven customer service and sales professional. You'll thrive on beating and exceeding sales targets and have strong sales skills - but you'll always make sure that the customer's interests come first. You understand the customer's perspective and have a natural ability to build a strong rapport and demonstrate empathy when needed through your excellent communication skills. You'll be a confident multi-tasker who can hit multiple targets whilst being resilient and show a great team spirit!