Job Description

Your role as an On Call Customer Adviser is to help us cover peak demand when needed, and to ensure we always have a team of people ready, when needed to new and existing customers with their financial and service needs via a choice of channels.

You'll focus on helping our customers by being ready to provide support with expertise when needed, putting things right when they go wrong. Delivering an excellent customer experience will be key, ensuring all customers are dealt with efficiently and expertly.

Being our customers’ first point of contact - a friendly face when they walk into the branch will be critical. Working across several branches you’ll develop new relationships, build a network to support your future career and see first-hand the impact you can have.

Your Hours

Being employed on a 12-month, fixed-term contract, working 15 hours a month, with the possibility of working up to an extra 40 hours. You'll work various hours which will typically cover our customers peak demand times, as well as during holiday periods.

Because customers visit several branches, we need you to work flexibly as part of a dedicated team across different branches in the local area.

Our branches are open at varying times Monday to Saturday (with some opening Sundays). To ensure we can support our customers when they need us so your flexibility will be needed at key times.

Because we value your flexibility, we'll do our best to facilitate working hours that are suitable to both you and the business.

Our award winning flexible working will allow you to complete that project for your college studies, pursue other interests, or enjoy spending time with your family, grandchildren or friends – you could find a work/life balance that suits you.

We have advertised our full-time salary however, this will be pro-rata for reduced hours working.

Your Day

• Greeting customers as they call or visit our branches
• Helping them with many of their day-to-day queries or to use our technology
• Supporting a number of branches within your local area
• Really getting to know your team and your colleagues, working with your team to make life easy for our customers.
• Supporting initiatives within the local community

Your Benefits

Our colleague reward package can be tailored to suit your lifestyle. You’ll benefit from a wide selection of options that fit your individual needs including a host of flexible benefits from private healthcare, colleague share schemes, pension schemes to buying or selling your holiday allowance.

Required Knowledge, Skills, and Abilities