Job Description

As Customer Service Advisor, you will support the home by providing a positive and welcoming public image as the first point of contact, whether in person or by telephone, promoting the home to prospective new residents and their families, and undertaking various marketing and sales activities.

The key responsibilities of our Customer Service Advisor, include:

• Be responsible for the Reception area and ensure it is presented to a high standard at all times.
• Make arrangements for visits of potential residents and their families, completing relevant documentation, and escorting and selling the features and services of the home during the show round.
• Ensure all sales and marketing material is presented to a high standard whether in person or via e-mail.
• Follow company procedure when taking telephone or visitor enquiries, capturing all relevant details for the Home Manager and company systems
• Pass essential information to relevant staff or residents immediately.
• Ensure that incoming telephone calls are accurately transferred, with details recorded in case a call back is required.
• Input and retrieve information into the company enquiry management system as required.
• Actively follow up and manage any sales enquiries through to admissions using the company enquiry management system.
• Assist the Home Administrator as required and support certain duties in their absence.
• Provide clerical support to the Manager and, when appropriate, other staff, to include diary management, photocopying, filing, and maintaining records.
• Develop and maintain positive relationships with all residents, family, visitors and colleagues.

Required Knowledge, Skills, and Abilities