Job Description

·To act as a primary point of contact for clients and establish effective relationships with both clients and insurers offering client centric claims solutions.
·Advise clients on policy guidelines referring to claims
·Management of client expectations throughout the process
·Liaise with providers regarding individual claims
·Issue claims forms when required to gather the necessary evidence and guidance notes
·Ensure all conversations are recorded, files are maintained effectively and all Insurer correspondence is processed
·Ensure activity meets internal Service Level Agreements (SLA)
·Build effective working relationships with clients and Account Managers/Executives to resolve issues and communicate outcomes effectively

Required Knowledge, Skills, and Abilities

·Previous Claims experience, ideally gained within a broker environment- desirable ·At least 2 years' experience within commercial insurance- essential ·Customer focused with strong relationship management and account handling skills ·Professional communication and strong organisational and prioritisation skills ·Understanding of working within SLA's with the ability to meet and exceed KPI's ·Effective team player ·High level of accuracy and attention to detail ·Cert CII qualified or prepared to work towards ·Acturis knowledge is desirable