Job Description

We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;

• Answering and actioning incoming calls/queries from stores
• Responding to email complaints from stores and actioning where necessary within the agreed SLA
• Sort through retail PODs, scan Franchise PODs, update Master document and chase outstanding Franchise PODs / obtain signed copies from the stores
• Run daily reports and update the daily dashboard in a timely manner

What will you get in return?

As a part of a growing DHL population you will receive access to a variety of our excellent benefits which could include; 25 days holiday, pension scheme, medical cover, retail discounts, flexible working, training, development and secondment opportunities and MANY MORE.

Required Knowledge, Skills, and Abilities